privacy officer is – identify officer and contact details such as phone number
and email address
Our practice respects
take your privacy seriously.
are bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988 (Privacy Act) and the Health
Records Act Victoria 2001.
Altona Gate Dental
109 Millers Road
Altona North VIC 3025
waiting area as a summary statement of the policy.
and Use of Information
collect health information directly from you and your authorised representatives
to provide you with dental treatment
information such as your name, address, health insurance and financial details
are used for the purpose of addressing accounts to you, as well as for processing
payments, and writing to you about our services and any issues affecting your
may also collect health information from a third party such as a health fund or
will only collect your e-mail address if you send us a message or you provide
us with your address directly. It will only be used for the purpose for which
you provided it. You have the option of
having your email address deleted from our records at any time.
you choose not to provide us with information relevant to your care, we may not
be able to provide a service to you, or the service we are asked to provide may
not be appropriate for your needs.
you could suffer some harm or other adverse outcome if you do not provide
information relevant to your care.
website only uses session cookies during a search query of the web site.
closing your browser the session cookie set by this website is destroyed and no
personal information is maintained.
staff employed in this practice are required to undergo training to understand
their responsibilities in maintaining your privacy and to sign a
confidentiality agreement in order to protect your personal information.
purpose of collecting your information is to provide you with a dental service;
for internal and external administrative purposes, insurance purposes and
will not use your health information for any other purpose unless one of the
would reasonably expect that your information
may be used for that purpose; for example we may disclose your health
information to another health service provider such as a specialist dentist, a
technician, your GP or another health practitioner for the purpose of providing
you with health care; or
use of your health information is required or authorised by law.
practice takes steps to ensure that the health information we collect is
accurate, up to date and complete. These
steps include maintaining and updating personal and health information when you
attend the practice or you advise us that your personal information has
practice keeps hard-copy, electronic records or a hybrid of both.
We protect them by
ensuring hard-copy records are kept in locked files and there are security
processes in place regarding computer access.
Electronic data is backed-up.
If there are no
specific security measures in place use this clause:
Given the inherent
insecurity of information passed over the Internet, we do not currently support
the transmission of personal health information to or from our patients over
the Internet. If you send any personal health information to us via the Internet,
we cannot guarantee its security.
Access and Correction
can request access to your health or personal information we hold, or request
that we change that information.
for access or correction must be in writing and directed to the practice
can access or make changes to your health or personal information unless we
consider that there is a sound reason under the Privacy Act, or other relevant
law to withhold the information, or not make the changes.
a period of 7 years (and if you attended the practice as a child, you have
reached the age of 25) we may destroy your records in accordance with
practice may use your information for the purpose of direct marketing; however
we will not on-sell your personal information.
understand that you may not wish to receive marketing materials. If you would prefer not to receive such
information, please approach the Privacy Officer or another staff member at the
try to inform you about where your information is sent. Please be assured that we take reasonable
steps to ensure compliance with the Australian Privacy Principles in relation
to any off-shore transfer of your information.
you suspect there has been or may have been a breach of your privacy, you can
complain directly to the practice Privacy Officer. (See Enquiries below).
take complaints very seriously.
can lodge a complaint in a number of ways: by phone, email, in writing or in
complaint will be reviewed in house.
appropriate corrective action required to manage this breach and any preventive
actions required in order to prevent breach in future will be discussed and
will be sent a letter explaining the review process and the consequences of the
the event of a privacy breach, we will comply with applicable guidelines issued
by the Office of the Australian Information Commissioner.
more information about Privacy laws, or to raise concerns about any matter not
satisfactorily resolved with the practice you can contact the Office of the
Australian Information Commissioner (www.oaic.gov.au
or ph. 1300 363 992).
further information about the practice’s management of privacy, please contact
our Privacy Officer on 9318 0771.